This Privacy Policy governs the manner in which HoppNGo (“Company”, “we”, “us”, or “our”) collects, processes, stores, uses, discloses, and protects personal data of users who access or use our website, mobile applications, and related travel services (collectively, the “Platform”). This Policy is intended to ensure transparency and compliance with applicable data protection and privacy laws.

Applicability

This Privacy Policy applies to all users, visitors, customers, agents, partners, and any individual whose personal data is processed by the Company in connection with the use of the Platform, regardless of the mode of access or jurisdiction of residence.

Legal Basis for Processing

The Company processes personal data on lawful grounds, including but not limited to user consent, performance of contractual obligations, compliance with statutory or regulatory requirements, protection of vital interests, prevention of fraud, and pursuit of legitimate business interests, as permitted under applicable data protection laws.

Categories of Data Collected

The Company may collect and process personal data including identification information, contact details, payment and billing data, booking and travel details, technical and device information, usage data, and any other information voluntarily provided by users or required for service delivery and legal compliance.

Purpose Limitation

Personal data is collected and processed strictly for specified, explicit, and lawful purposes, including facilitating bookings, processing payments, managing user accounts, providing customer support, improving services, conducting analytics, ensuring platform security, and fulfilling legal or regulatory obligations.

Consent

By accessing or using the Platform, users provide informed, explicit, and voluntary consent to the collection and processing of their personal data in accordance with this Privacy Policy, unless processing is otherwise permitted or required by law without consent.

Data Sharing and Disclosure

The Company may disclose personal data to third parties such as service providers, travel partners, payment processors, affiliates, auditors, and government authorities solely to the extent necessary to provide services, comply with legal obligations, or enforce contractual rights, subject to confidentiality and data protection safeguards.

Cross-Border Data Transfers

Personal data may be transferred to, stored in, or processed in jurisdictions outside the user’s country of residence where the Company or its service providers operate, provided that such transfers are conducted in compliance with applicable data protection laws and reasonable safeguards are implemented.

Data Retention and Storage

Personal data is retained only for as long as necessary to achieve the purposes for which it was collected, including contractual performance, dispute resolution, accounting, auditing, and compliance with legal or regulatory requirements, after which the data is securely deleted or anonymized.

Data Security Measures

The Company employs commercially reasonable administrative, technical, and organizational security measures consistent with industry standards to protect personal data against unauthorized access, disclosure, alteration, or destruction, while acknowledging that no system can guarantee absolute security.

User Rights

Subject to applicable law, users may exercise rights including access, correction, erasure, restriction of processing, objection to processing, data portability, and withdrawal of consent, and the Company shall respond to such requests within legally prescribed timeframes.

Automated Processing

The Company may use automated systems for processing personal data to enhance operational efficiency, detect fraud, personalize user experience, and ensure compliance, provided such processing does not produce legally significant effects unless permitted by law.

Third-Party Responsibility

The Platform may contain links to third-party websites or services, and the Company does not control or assume responsibility for the privacy practices, content, or data handling activities of such third parties.

Children’s Data

The Platform is not intended for individuals under the age of eighteen (18), and the Company does not knowingly collect or process personal data of minors; any such data identified will be promptly deleted in accordance with applicable law.

Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the processing of personal data or unauthorized access beyond reasonable control.

Policy Modifications

The Company reserves the right to modify or update this Privacy Policy at its sole discretion, and such changes shall become effective immediately upon publication on the Platform, with continued use constituting acceptance of the revised Policy.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with applicable laws, and courts of competent jurisdiction shall have exclusive authority over any disputes arising in connection with this Policy.

Contact and Grievance Redressal

Users may contact support@hoppngo.com for privacy-related inquiries, complaints, or requests, and the Company shall address such communications in accordance with timelines mandated by applicable data protection laws.

Booking Terms & Conditions

Our Agreement

Booking Terms & Conditions

Our Agreement